Kufunika kwa Ndalama
Nkhaniyi ndi yofunika kwambiri pa ntchito zachuma chifukwa zotsatira zachuma zimachokera ku zisankho zogula ogula, omwe apambana kapena atayika ndi khalidwe la makasitomala, zomwe amapeza mwachindunji, amauzidwa za abwenzi ndi achibale, kapena amawerenga za zolemba monga Consumer Reports .
Onani zokambirana zathu za mapepala oyenera , ndondomeko yowonetsera kayendetsedwe ka kayendetsedwe kamene kakuyesa kutsogolera pa zoyendetsera zopindulitsa, kuphatikizapo chithandizo cha makasitomala ndi kukhutitsidwa kwa makasitomala. Mwachiwonekere, kampani yomwe ili mu phunziroli mwina siinayambe kugula njira yoyenera, kapena yalephera kuigwiritsa ntchito bwino.
Komanso, makampani omwe sagwilitsila nchito mu makasitomala amatha kupeza chitukuko pakati pa ogwira ntchito ogula makasitomala, zomwe zimapangitsa vutoli kukhala lovuta kwambiri. Ogwira ntchito ndi miyezo yapamwamba sangakonde kugwirizana ndi wopereka chithandizo chochepa. Komanso, ochepa chabe ogwira ntchito amatha kusamalira nthawi zonse ndi makasitomala opsa mtima, okwiya pa ntchito yosafunika.
Vuto la Zamalonda
Masiku ano zipangizo zamtundu zamakono zimadziwika ndi machitidwe omwe amalembedwa kale, olekanitsidwa komanso olemera kwambiri. ndi kusowa kutsata pankhani ya kuthetsa kukadandaula, ndi ogwira ntchito ogwira ntchito osakwanira, ngakhale pa udindo woyang'anira.
Komanso, ntchito ya makasitomala sagwira ntchito zambiri m'makampaniwa, kupanga nthawi yodikira kukhala ola limodzi kapena kuposa.
Izi ndizowonongeka chifukwa cha 1984 kutayika kwa AT & T pafupi ndi kudzipereka pa telefoni, komanso kuwonongeka kwapadera kwa utumiki wa telefoni. Bulogalamu yakale ya Bell, mosiyana, inali yodziwika kwambiri ngati paragon ya utumiki wa makasitomale, ndi ogwira ntchito ndi antchito ogwira ntchito mosavuta kufika, ndi mavuto mwamsanga atsimikiziridwa.
Zambiri
Bungwe lokonzekera dongosolo lokonzekera ntchito kuchokera ku waya wamba wamba wopezera telefoni (wotchedwa POTS mu industry parlance) ku fiber optic telefoni, intaneti ndi chingwe cha utumiki wa TV chisiyidwa ndi kasitomala, ngakhale "Chotsimikizika Chosafuna Chosowa" mu makampani ogulitsa mabuku, ndi mavuto awa:
- Kujambulira phokoso kunadulidwa maola 18 kusanayambe msonkhano, popanda chenjezo lisanayambe.
- Kusegula phokoso kunali kwa maola 112 olondola.
- Kuyika maulendo osiyana 22 kwa kampani ya telefoni kukonzanso vutoli.
- Kugwiritsa ntchito maola oposa 12 palimodzi pa foni ndi antchito a kampani a foni oposa 50 masiku asanu ndi asanu mukuyesera kubwezeretsa kuyimba kwadongosolo (kampani ikupanga kutsatiridwa ndi wothandizira wothandiza makasitomala osatheka).
- Zitatu zomwe zinalonjezedwa kuti zibwezeretsedwe phokoso losawoneka, ndipo osatsatiridwa kuchokera kwa antchito a foni omwe akuwalonjeza.
- Anthu awiri okha mwa anthu 50 kapena asanu ndi awiri omwe ali ndi kampani ya makampani omwe makasitomala adalankhulawo amasonyeza chidwi chofuna kutenga vuto lake ndikuliwona kupyolera kuthetsa.
- Pulogalamu ya "Live 24/7" yomwe inalonjezedwa mu zofalitsa zamalonda kwa fiber optic service bundle inatsimikiziridwa kuti siidalipo pamaso pa 8 AM pa sabata sabata, Loweruka usiku, ndi Lamlungu mmawa.
Pulogalamu ya Phony
Udindo wa tcheyamani ndi CEO pambuyo pake udzadodometsa pa vumbulutso (zochokera pamwambapa) kuti chithandizo chovomerezeka chiri kutali ndi ntchito 24/7.
Kuletsedwa Kwa Wotsatsa
Chinthu chapadera pa ntchito ya makasitomala odyssey ndi pamene, atatha kuyembekezera kwa ola limodzi Loweruka masana, mthengayo adalankhula ndi wina wotchedwa Escalation Manager yemwe ananena kuti (a) adalibe mwayi wotsata vuto lililonse dongosolo lomwe lingakhale ndi zolembera kuchokera kwa ogwira ntchito ogula makasitomala za makasitomala oyambirirawo, ndipo kuti (b) kasitomala kwenikweni anali ndi vuto la kulipira, ndipo kotero kuti ayenera kuyankhula ku dipatimenti yowubweza. Woyang'anira Escalation anasamutsa kuyitanira ku dipatimenti yolipira, yomwe (monga momwe iye ankadziwira) inali itatsekedwa kumapeto kwa sabata, potero imathetsa kuyitana.
Katswiri wodziimira payekha ogwira ntchito payekha yemwe adawunika nkhaniyi akukhulupirira kuti bwana uyu anali waulesi kwambiri kuti athandize, ndipo anapanga zifukwa ziwiri zomwe sizikulimbana. Pa makampani okhala ndi chikhalidwe champhamvu cha owonetsa makasitomala , aliyense amene anachita chinthu chonga ichi kwa kasitomala amatha kuthamangitsidwa nthawi yomweyo, ngati chowoneka ndi chofunika cha detractor.
Olamulira Omwe Amatchedwa
Pamapeto pake, pokhapokha atatha kudandaula ndi bungwe lake la zinthu zogwirira ntchito, kasitomala amatha kupeza vutoli. Kuwonjezera apo, zikuonekeratu kuti, ngati kasitomalayo sanathe kuthetsa vutoli nthawi yonse yowonjezereka kwa masiku asanu, sakanatha kuitanitsa.
A Postscript
Mnzako wa kasitomala yemweyo, adakhala akudziŵa za kuchepa kwa ndalama ngakhale kuti atayang'anitsa ma checkcks kuti atsimikizire. Kupeza ntchito yobwezeretsedwa kunamupanganso maitanidwe ofanana, koma kuti zidziwitso zoperewera zipitirize. Mavutowa anachitika atapempha kuti akauntiyo isinthidwe kukhala dzina lake, atamwalira mwamuna wake.
Vutoli likuwonekera kuti likufala ndipo likudziwika bwino, lozikidwa ndi umboni wosakayika ndipo wapangitsa olowa ambiri a katundu kuti asayese kusintha dzina lolipira pambuyo pa imfa.