Nkhaniyi ikukufotokozerani inu njira zofunikira komanso zoyenera kuti muyese kuchita bizinesi.
Malingaliro
Poyamba, titha kufotokozera ena mwa mawuwo.
Tikugwiritsa ntchito "muyeso" monga verebu, osati dzina ndi "benchmark" monga dzina, osati adverb.
- Kuyeza: Lembali limatanthauza "kuzindikira zowonjezera"
- Kuyeza: Chiwerengero, kuchuluka kwake, kapena ndalama zomwe amapeza poyeza "
- Metric: "Muyeso woyezera."
- Benchmark: "Muyezo umene ena angayezedwe."
Kotero ife timasonkhanitsa deta (miyeso), tawonani momwe izo zidzasonyezedwe ngati muyezo (miyala), ndi kuyerekeza muyeso ku chiyeso kuti muwone momwe zikuyendera. Mwachitsanzo, ife timayesa mizere yambiri ya malemba olembedwa ndi wolemba pulogalamu iliyonse pamlungu. Timayesa (kuwerengetsa) chiwerengero cha ziphuphu mu code. Timakhazikitsa "zipolopolo pa mizere zikwi zikwi" monga mtengo. Tifanizitsa miyala ya pulogalamu iliyonse ya pulogalamuyo motsutsana ndi chiwerengero cha "ochepa kuposa 1 kachilombo (kachilombo) pa mizere chikwi ya code".
Zimene Mungachite:
Pezani zinthu zomwezo kapena zotsatira zomwe ziri zofunika kuti mukwanitse zolinga za gulu lanu.
Zizindikiro Zogwirira Ntchito, zomwe zimadziwikanso kuti KPIs kapena Key Indicator Indicators (KSIs), zithandizani bungwe kutanthauzira ndikuyesa ntchito zomwe zikuthandizira kupita patsogolo ku zolinga.
KPIs amasiyana malinga ndi bungwe. Bzinesi ikhoza kukhala ndi imodzi mwa ndalama zake za KPIs kuchuluka kwa ndalama zomwe zimachokera kubwerera kapena kubwereza makasitomala.
Dipatimenti ya Customer Service ikhoza kuyeza kuchuluka kwa mayitanidwe a makasitomala atayankhidwa mu miniti yoyamba. Chizindikiro Chogwira Ntchito Chofunika cha bungwe la chitukuko chikhoza kukhala chiwerengero cha zolakwika mu code yawo.
Mwina mungafunikire kuyeza zinthu zingapo kuti mukhoze kuwerengera zamatriki anu a KPIs. Dipatimentiyi iyenera kuyesa (kuwerengetsa) angati akuitanidwa kuti ayese kufufuza kupita kwa Customer Service KPI. Iyeneranso kudziwa momwe zimatengera nthawi yayitali kuti ayankhe maitanidwe onse ndi makasitomala angati akukhutira ndi utumiki omwe adalandira. Woyang'anira Wopezera Makasitomala angagwiritse ntchito miyeso yosiyanasiyanayi kuti awerenge chiwerengero cha maitanidwe a makasitomala atayankhidwa mu miniti yoyamba ndi kudziwa momwe ntchitoyo ikuyendera poyankha mafoni.
Mmene Mungayesere:
Momwe muyeso ndi wofunikira monga momwe mumayesera. Mu chitsanzo choyambirira, tikhoza kuyeza chiwerengero cha mayitanidwe pokhala ndi nthumwi iliyonse yothandizira makasitomala (CSR) kuwerengera maitanidwe awo ndikuuza woyang'anira wawo kumapeto kwa tsiku. Titha kukhala ndi woyang'anira owerengera chiwerengero cha mayitanidwe omwe atumizidwa ku dipatimentiyi. Njira yabwino kwambiri, ngakhale yokwera mtengo kwambiri, ingakhale kugula pulogalamu ya pulogalamu yomwe imawerengetsera chiwerengero cha maitanidwe obwera, amayesa nthawi yayitali kuti ayankhe aliyense, mauthenga omwe anayankha mayitanidwewo, ndi kuyeza momwe adayitanira nthawi yayitali.
Miyeso iyi ndi yeniyeni, yolondola, yodzaza, ndi yosasamala.
Kusonkhanitsa miyeso mwanjira imeneyi kumapangitsa manejala kuwerengera chiwerengero cha mayitanidwe a makasitomala atayankhidwa mu miniti yoyamba. Komanso, zimapereka zowonjezera zomwe zimamuthandiza kuti azitha kuwongolera kuchuluka kwa mayitanidwe mofulumira. Kudziwa nthawi yowitanira kuti aphunzitsi aziwerengera ngati pali antchito okwanira kuti akwaniritse cholinga. Kudziwa kuti CSRs amayankha mafoni ambiri kumatanthawuza chitsimikizo cha abwana omwe angathe kugawidwa ndi oimira ena.
Mmene Mungagwiritsire Ntchito Njira:
Kawirikawiri, miyeso imeneyi imagwiritsidwa ntchito ngati gawo la Mapulani Otsogolera Otsogolera.
- Zolinga zofananazi zimagwiritsidwa ntchito ndi makampani ambiri m'mayiko osiyanasiyana ndipo amapatsidwa mayina osiyanasiyana, koma cholinga ndi chimodzimodzi - kuyesa zinthu zofunika ndikuzikonza.
- Kumanga Galimoto Yogwiritsira Ntchito: Kuyeza, Kulimbitsa, Kubwereza
- RAND Arroyo Center: Kufotokozera-Kuyeza-Kuwonjezera
Ndikofunika kuti muzilankhulana ndi maselo anu onse pamwamba ndi pansi . Bwana wanu akufuna kudziwa zomwe zikuchitika, koma antchito anu ayenera kudziwa. Iwo sali okakamizidwa kuti apambane pokhapokha atadziwa momwe akuchitira. Kuonjezera apo, malingaliro ambiri a momwe angakonzerere adzachokera kwa iwo.
Gulu la post ndi zotsatira za munthu aliyense , pa intaneti kapena popachika ma chati pamtambo. Gwiritsani ntchito mapepala a pie, mndandanda wa mzere, makhadi oyendetsa galimoto , ndi ma grafu ena mofulumira, mosavuta, ndi poyang'ana kulankhulana ndi maselo.
Onaninso zamatriki anu ndi kuzigwiritsa ntchito kuti zitsogolere zisankho zanu . Ndi maselo anu m'malo, mukhoza kudziwa njira zomwe zikugwira ntchito zomwe siziri. Ngati mutasintha, mumagwiritsa ntchito maseriki kuti ndikuuzeni ngati kusinthako kumakonza zinthu kapena ayi.
Pamene maselo akuwonetseratu bwino, agawana bwino ndi aliyense . Uzani antchito anu. Uzani bwana wanu. Uzani munthu amene mumakumana naye m'holo. Ndipo musaiwale kupereka mphotho kwa anthu amene anali ndi udindo wopambana, ngakhale ngati kungokhala mawu kumbuyo.
Yesani Kusamalira:
- Pezani zomwe ziri zofunika.
- Sindikizani zamatriki ndi zizindikiro zanu.
- Pindula anthu chifukwa choposa zolinga zawo.
- Ndiyeno pitirizani kukonza maselo.
Mfundo Yofunika Kwambiri:
Zojambula ndi sayansi pakupanga zizindikiro zazikulu zogwira ntchito sizingatheke pamtundu uwu, komabe, ntchito zoyezera ndi zotsatira ndizofunikira. Ndipo ngakhale kuti simungathe kusamalira zomwe simukuziyeza, samalani kuti miyeso yanu imatsindikitseni ntchito zina pazofunikira zina koma zosavomerezeka.
Kusinthidwa ndi Zojambula Zochepa