ITIL ili ndi mabuku angapo omwe amapereka chitsogozo pa zopereka zapamwamba za IT komanso pa malo ogona komanso malo ogona omwe akufunikira kuthandizira IT. ITIL yakhazikitsidwa podziwa kuti mabungwe 'akudalira kudalira pa IT ndipo amapanga njira zabwino za IT Service Management.
Ubwino wa ITIL: Mwa kupereka njira yowonongeka kwa kasamalidwe ka utumiki wa IT, ITIL ingathandize chithandizo mwa njira izi:
- kuchepetsa ndalama
- Kupititsa patsogolo ntchito za IT pogwiritsa ntchito njira zabwino zowonetsera
- kulimbikitsa makasitomala wokhutira kudzera mwa njira yowonjezera yopereka chithandizo
- miyezo ndi chitsogozo
- zokolola bwino
- Kugwiritsa ntchito luso komanso zofunikira
- Kupititsa patsogolo ntchito zothandizira anthu ena kudzera mu ITIL kapena ISO 20000 monga chiwerengero cha kupereka ntchito mu malonda a mautumiki.
Zoterezi za ITIL ndizo mwazofuna kwambiri mu makampani a IT.
Zambiri mwazovomerezeka za ITIL zimapangitsa kuti zilembedwe pazithupizo zowonjezera kwambiri . Zizindikiro za ITIL zimayendetsedwa ndi ITIL Certification Management Board (ICMB), yomwe ili ndi OGC, IT Service Management Forum International ndi mabungwe awiri a mayeso: EXIN (ku Netherlands) ndi ISEB (ku UK). EXIN ndi ISEB imapereka mayeso ndi mayeso ku Foundation, Practitioner and Manager / Masters mlingo panopa mu 'ITIL Service Management', 'ITIL Application Management,' ndi 'ICT Infrastructure Management' motsatira.
Miyambi Isanu ya ITIL
Mabuku asanu a ITIL ndi awa:
- Gawo la Utumiki : Buku la Service Service likulingalira za ITIL yomwe imagwirizanitsa malonda ndi zamakono. Zimatanthawuza kuti gawo lirilonse la moyo wautumiki liyenera kukhala loyang'anitsitsa pa bizinesi yamalonda, ndi zolinga zamalonda, zofunikira, ndi kayendedwe ka ntchito.
- Kukonzekera kwa Utumiki: Buku la Service Design limapereka chitsogozo pa kupanga / kukonza ndondomeko zamakono zamakono, zomangamanga, ndi zolemba.
- Kusintha kwa Utumiki: Buku la Kusinthidwa kwa Utumiki likugogomezera ntchito yothandizira kusintha ndi kumasulidwa, kupereka chitsogozo ndi ntchito zothandizira kusintha kwa ntchito kumalonda.
- Ntchito Yogwirira Ntchito: Bukuli likugogomezera ntchito yobweretsa komanso kuyendetsa ntchito pogwiritsa ntchito chithandizo chothandizira pa ntchito komanso maulamuliro othandizira.
- Kupititsa patsogolo Utumiki: Bukuli likugogomezera njira zomwe zimapangidwira pakuzindikiritsa ndi kuyambitsa kukonza kayendetsedwe ka utumiki komanso nkhani zotsalira pantchito.
ITIL Version 2
Baibulo lapitalo la ITIL silinayang'ane kwambiri pa moyo wa moyo komanso zambiri. ITIL V2 inagawidwa m'madera awiri ofunika: chithandizo ndi utumiki.
Support Support ikuyankha nkhawayi: Kodi deta yapadera imatsimikizira kuti kasitomala ali ndi mwayi wotani? Zimaphatikizapo malangizo omwe amathandiza kuti IT Services iperekedwe bwino. Pulogalamu ya Utumiki imagawidwa m'madera otsatirawa:
- Sintha Kusintha
- Kutulutsidwa kwa Ufulu
- Kusokoneza Mavuto
- Zochitika Zachilengedwe
- Kukonzekera Kusintha
Kutumizidwa kwa Utumiki ndiko kuyang'anira mautumiki a IT enieni, ndipo kumaphatikizapo njira zingapo zothandizira kuti zitsimikizidwe kuti ntchito za IT zimaperekedwa mogwirizana ndi Wopereka Chithandizo ndi Wogulira. Kwenikweni, opereka chithandizo akuyenera kupereka ogwiritsa ntchito malonda mokwanira. Kutumizidwa kwa Utumiki kumaphatikizapo nkhani zomwe ziyenera kuganiziridwa kuti zitsimikizire izi. Kutumizidwa kwa Utumiki kumagawidwa mu:
- IT Financial Management
- Kuthandizira Kupitiriza
- Ulamuliro Wogwira Ntchito
- Kusungidwa Kopezeka
- Uphungu Wothandizira Utumiki
- Desk ya Utumiki
Zizindikiro za ITIL
Baibulo lililonse la ITIL lili ndi mapulogalamu atatu ovomerezeka. Ali:
- Certificate ya Foundation: Amathandiza anthu kumvetsa mawu ogwiritsidwa ntchito mkati mwa ITIL. Chimalingalira pa chidziwitso cha maziko pokhudzana ndi ITIL Service Support and Service Delivery yomwe ikuphatikizapo filosofi ya ITIL ndi chiyambi. Izi ndizofunikira kwa Zophunzitsi za a Practitioner and Manager mu IT Service Management.
- Chitsimikizo cha Dokotala: Chimalimbikitsa kumvetsetsa ndi kugwiritsira ntchito njira zenizeni mkati mwa kulangizidwa kwa IT Service Management.
- Dipatimenti ya Manager: Kodi cholinga chake ndi akatswiri odziwa bwino ntchito, omwe adzagwira nawo ntchito yoyang'anira ntchito.
Mayesero a ITIL agwirizanitsidwa kudzera mabungwe awiri, EXIN ndi ISEB.
Zotsatira za EXIN
EXIN ndi Institute of Science Science Information ku Netherlands. Iwo ndi operekera mauthenga onse a IT ndi bungwe lokhalokha lomwe likukhazikitsa zofunika pa maphunziro kuti apangitse ndi kukonzekera mayeso m'munda wa Technology Technology.
EXIN wakhala akugwira ntchito m'dera la ITIL Certification kuyambira chiyambi cha ITIL kumayambiriro kwa zaka za m'ma 1990 ndipo tsopano ndi imodzi mwa mabungwe omwe akukhudzidwa ndi chitukuko cha ITIL.
Information ISEB
ISEB ndi Bungwe Lofufuza Zowonongeka. Zimagwirizana ndi British Computer Society ndipo zimagwiritsa ntchito kupereka zolembera zomwe zimapangitsa kuti ntchito zogwira ntchito zikhale zopindulitsa mwa kupereka njira zonse ndi chidziwitso chodziwitsidwa ndikukula patsogolo kwa ntchito .