M'munsimu muli mndandanda wa maluso asanu ofunika kwambiri pa hotelo yopita ku hotelo wogwira ntchito, komanso mndandanda wazomwe amalemba olemba ntchito ogwira ntchito ofuna alendo.
Ogwira ntchito apanyumba apakhomo (omwe amadziwikanso kuti ogwira ntchito ogwira alendo) ali ndi udindo wopanga alendo otsimikiza kuti ali ndi mwayi wabwino ku hotelo. Ntchito zambiri zimaphatikizapo kuyang'ana alendo ndi kunja, kutenga zosungira, ndi kuyankha mafunso alionse amene alendo angakhale nawo.
Simukusowa digiri ya koleji kapena chidziwitso chilichonse choyenera kuti mukhale a hotelo wogwirira ntchito, ngakhale kuti digiri yothandizana nayo mu bizinesi kapena kayendetsedwe kothandiza, ndi mphamvu zogwirizana ndi kuyankhulana ndizoyenera. Kulipira sikumakhala kokongola koma kungakhale kosavuta, ndipo mukhoza kupita ku malo oyang'anira ntchito ndi ntchito ku ofesi ya alendo. Kapena, ngati mukufuna, mungagwiritse ntchito ntchito kutsogolo ngati mwala wopita ku malo ena.
Mmene Mungagwiritsire Ntchito Luso Luso
Mungagwiritse ntchito mndandanda wamakono pafupipafupi. Choyamba, mungagwiritse ntchito luso limeneli poyambiranso . Pofotokozera mbiri yanu ya ntchito, mungafune kugwiritsa ntchito ena mwa mawuwa.
Chachiwiri, mungagwiritse ntchito izi m'kalata yanu yachivundikiro . Mu thupi la kalata yanu, mukhoza kutchula luso limodzi kapena awiri, ndipo perekani chitsanzo chapadera cha nthawi yomwe mudawonetsera maluso awo kuntchito.
Pomaliza, mungagwiritse ntchito luso limeneli mukambirana . Onetsetsani kuti muli ndi chitsanzo chimodzi kwa nthawi yomwe mwawonetsera maluso omwe ali pamwambawa.
Inde, ntchito iliyonse idzafuna luso ndi zochitika zosiyanasiyana, kotero onetsetsani kuti mukuwerenga ndondomeko ya ntchito mosamala, ndikugwiritsanso ntchito maluso omwe abwanawo akulemba.
Komanso, pendani mndandanda wathu wa luso lolembedwa ndi ntchito ndi luso la mtundu .
Mapulogalamu apamwamba a Front Front Desk
Desi lapamwamba la hotelo limafuna luso losiyana, ndipo malongosoledwe amatha kusintha, malingana ndi momwe hoteloyo yakhazikitsidwira (ntchito yanu ikhoza kapena yosaphatikizapo kunyamula matumba a alendo) mwachitsanzo ndi zomwe mumagulitsa ma seva a hotelo. Komabe, pali maluso ena omwe antchito onse apamwamba akufunikira. Nazi zinai.
Kulankhulana
Kulankhulana n'kofunikira kwa hotelo yoyang'anira antchito. Amalankhulana ndi alendo pamasom'pamaso komanso pafoni tsiku lonse, motero ndikofunika kuti alankhule momveka bwino ndikusunga mawu abwino.
Ubwenzi
Pakhomo la ofesi ya antchito ndilo munthu woyamba yemwe mlendo amawona kulowa mu hotelo. Choncho, antchito apamwamba akuyenera kulandiridwa kwambiri. Mlendo wabwino wogwira ntchito amalandira mlendo aliyense akumwetulira ndi mawu amodzi.
Bungwe
Ogwira ntchito kumbuyo nthawi zonse amakhala akuchuluka; Ayeneranso kuyankha mafoni, kuwalonjera alendo, kuyankha mafunso, kufufuza makasitomala, ndi zina. Kukhala okonzeka kumapangitsa wogwira ntchito kutsogolo kugwira ntchito zosiyanasiyanazi.
Kuphatikiza
Chifukwa ofesi yakutsogolo wogwira ntchito amafunika kuchuluka ndikusamalira alendo ambiri panthawi imodzi, dekesi labwino lomwe likugwira ntchito limatha kukhala chete pampanipani. Ngakhale pamene hoteloyo ili wotanganidwa kwambiri, wogwira ntchitoyo ayenera kukhalabe wokhoza kugwira ntchito zosiyanasiyana ndikukhala wochezeka kwa makasitomala.
Kuthetsa Mavuto
Kukhala woyang'anira deskiti wothandizira amatanthauza kuti iwe ndiwe munthu woyamba kubwera kudzabweretsa mavuto awo. Mavuto amenewa angakhale ochepa, monga pempho lazolandila zakudya. Iwo akhoza kukhala aakulu, monga mlendo yemwe chipinda chosungiramo sichimawoneka ngati chikulo monga momwe akufunira. Pakhoza kukhala zochitika zosayembekezereka mwangwiro, monga mlendo muvuto lachipatala. Ntchito yanu idzakhala yothetsera vuto ngati n'kotheka, kapena kuti mudziwe yemwe angamuyankhe kuti athetsere. Ngati mungathe kuyankha mwamsanga komanso mwachidwi ku zovutazi, mungapatse alendo mwayi wabwino, ndipo mukhoza kupeza ndemanga yabwino ya hotelo yanu, ngakhale kuti mulibe vuto.
Kuwerenga Kakompyuta
Kugwira ntchito kutsogolo kumafuna kugwiritsa ntchito makompyutala kuti azilemba, kukonza malipiro, ndi ntchito zina. Ngakhale simusowa kuti mukhale katswiri pa luso lapamwamba, mumayenera kukhala ndi kompyuta, ndipo mwinamwake muli omasuka ndi mapulogalamu a hotelo amagwiritsa ntchito, kapena mwamsanga mukufulumira.
Kugwirizana
Kawirikawiri antchito apamwamba amafunika kugwira ntchito ndi ena. Nthawi zina amafunika kugwira ntchito ndi antchito ena pa desiki kuti athetse vuto lovuta. Nthawi zina, amayenera kuyankhulana ndi anthu omwe ali m'maofesi osiyanasiyana mkati mwa hotelo - kuphatikizapo magalimoto, kusunga nyumba, ndi oyang'anira - kuonetsetsa kuti alendo akukhutira ndi kukhala kwawo. Pogwiritsa ntchito antchito apamwamba ayenera, motero, azigwirizana ndikugwira ntchito ndi anthu osiyanasiyana.
Mapulogalamu a Front Front Desk
A - E
- Yankhani Switchboard
- Kuyesa kukwaniritsa alendo
- Perekani Malo
- Thandizani Amembala Ena
- Chenjerani ndi Tsatanetsatane
- Malo Otsitsiramo Mabuku
- Otsatira Otsatira
- Otsatira Otsatira
- Chotsani Lobby ndi Desk Area
- Kulankhulana Maofesi a Hotel
- Kulankhulana Kutsatsa
- Kakompyuta
- Mapulogalamu a Kakompyuta
- Mwachilungamo
- Mapulogalamu Otetezera Otchuka (CRS)
- Thandizo lamakasitomala
- Kupanga zisankho
- Zokwanira
- Wamphamvu
- Lowani Otsatira pafupipafupi Omwe Misonkhano Yowonjezera
- Chidwi
F - L
- Kusintha
- Lankhulani Alendo
- Kusungira Gulu
- Zochitika za Mnyumba
- Ubale Wachibale
- Mnyumba ya Mnyumba
- Mauthenga Amanja
- Kuyanjana
- Malo Othandizira Makina
M - PO
- Sungani Malo Osungirako Malo ndi Malo Otsatira
- Microsoft Office
- Mul-tasking
- Chilakolako Chokondweretsa Anthu
- Anthu
- Chidziwitso cha Chida
- Malipiro A Mndandanda Wa Onditumizira ndi Malipiro
- Makhalidwe Abwino
PR - Z
- Kupititsa patsogolo
- Ndondomeko ya Makhalidwe a Khadi
- Kulipira Njira
- Kuwonekera kwa Professional
- Limbikitsani Mapulogalamu Omwe Amapezeka Nthawi Zonse
- Limbikitsani Malo ndi Mapulogalamu
- Kutsatsa
- Perekani Zambiri pa Maofesi a Hotel
- Lowani alendo
- Zosungiramo
- Management Reservations
- Kuthetsa Mavuto
- Yankhani ku Mafunsowo
- Yankhani ku Zipempha Zapadera
- Kupezeka kwa Nyumba ndi Inventory
- Malipoti Okuthamanga
- Kukweza Malo
- Kukonzekera Antchito
- Sungani Maakaunti a alendo
- Time Management
- Zipinda za Upsell
- Mawu Othandizira
- Kulankhulana kolembedwa
Werengani Zambiri: Maluso Othandizira Amaphunziro a Hotel ndi Malo Odyera | Maluso a Concierge
Nkhani Zowonjezera: Zofewa ndi Zovuta Zambiri | Momwe Mungagwiritsire Mawu Othandizira Muzowonjezera Anu | Mndandanda wa Zowonjezera Zowonjezera ndi Zobvala Zolembera | Maluso ndi Maluso | Bwezerani Zolemba Zolemba